Sheraton Skyline Hotel London Heathrow, Heathrow, London — Hotel Review

The Sheraton Skyline Hotel sits on Bath Road directly opposite the Heathrow runway perimeter — a position that gives some rooms an unobstructed view of aircraft movements and places the hotel within the standard taxi or bus journey of all four terminals. It shares the Bath Road strip with the Marriott Heathrow, the Renaissance and the Radisson, and competes on the same pre-flight stay logic: no walkway, full service, parking available, and a loyalty programme reason to choose it over the alternatives.

The hotel’s defining proposition used to be its Sky Garden — an indoor tropical atrium housing a heated pool, Sky Bar and palm trees that gave the Sheraton Skyline a genuine point of difference over every other property on Bath Road. The pool closed permanently in 2023. The Sky Garden remains open as a bar and event space, and it is still atmospheric, but the differentiation that justified the Sheraton premium over the Marriott next door has been removed. What is left is a 352-room Sheraton with Madhu’s — one of the most-reviewed Indian restaurants at any Heathrow hotel — a Club Lounge, Bytes Restaurant and a Sports Bar, set in a building that TripAdvisor reviewers consistently describe as dated and in need of refurbishment. The 3.8 TripAdvisor score from over 3,500 reviews reflects that gap between expectation and delivery, particularly for guests paying Sheraton rates for rooms and facilities that fall short of what the brand implies.

The Hotel

The Sheraton Skyline is a large conference and transit hotel on the Bath Road. It has the bones of a good property — 352 soundproofed rooms, all with air conditioning and a work desk; 19 meeting spaces; a distinctive Sky Garden atrium at its centre; and a restaurant in Madhu’s that has been independently reviewed and awarded for the quality of its Punjabi cooking. The building is showing its age. Rooms across multiple TripAdvisor reviews from 2023 to 2025 are described as dated, with worn fixtures, shower curtains where a modern hotel would have a glass enclosure, and maintenance issues that surface too frequently to be dismissed as one-off reports. The hotel’s management responds actively to reviews and is evidently aware of the gap — but awareness has not yet translated into the refurbishment that would close it.

The loss of the pool in 2023 matters. It was the Sheraton Skyline’s most distinctive asset and the primary reason to choose it over the Marriott next door for leisure travellers and families. Without it, the hotel’s leisure offer is a 24-hour gym. The Sky Garden remains — the tropical atrium with palm trees, the Sky Bar and the event space — and it is genuinely unusual for a Heathrow hotel, providing an atmosphere that no other property on Bath Road can match for an evening drink. But it is not a substitute for what was there before.

Getting to the Terminal

The Sheraton Skyline has no hotel shuttle. Heathrow Airport Authority does not permit Bath Road hotels to operate independent shuttle vehicles; transfers operate via the Hoppa Bus, public TfL buses or taxi.

The Hoppa Bus is the dedicated hotel transfer service. Route H3 serves Terminals 2 and 3; route H53 serves Terminals 4 and 5. Hoppa timetables and operational status should be confirmed before travel — recent changes to Bath Road routes have affected coverage at other properties, and pre-trip verification is advisable.

The free TfL public bus is the most cost-effective option. Routes 285, 105 and 140 stop on Bath Road directly outside the hotel and run to the Central Bus Station between Terminals 2 and 3 — approximately 10 minutes. Route 423 serves Terminal 5. These are standard Oyster and contactless-accepted TfL services.

Taxis to Terminals 2 and 3 take approximately 7 to 8 minutes and cost roughly £10 to £15 for a solo traveller; to Terminals 4 and 5, approximately 10 to 12 minutes at £12 to £18. WeKnow electric shuttle is available at £105 one-way — a premium option for groups, not a practical everyday alternative.

Marriott Bonvoy — Earning on the Stay

Standard Marriott Bonvoy earning rates apply as a Sheraton Hotels & Resorts property. Members earn base points on eligible room spend with tier bonuses applying from Silver upwards. Elite Night Credits accrue per stay and count towards annual status qualification. The property participates in all Marriott Bonvoy promotions. UK members can earn Marriott Bonvoy points via the Marriott Bonvoy American Express card (2 points per £1), the Marriott Bonvoy Debit Card (1–2 points per £1, Silver status) or the Marriott Bonvoy Premium Debit Card (1.5–3 points per £1, Gold status).

Elite Benefits — What Platinum Gets Here

The Club Lounge

The Sheraton Club Lounge is available to Club Room and Junior Suite guests and to Marriott Bonvoy Platinum, Titanium and Ambassador Elite members on any room rate. It has no natural daylight and limited seating — both noted consistently in reviews. Continental breakfast is served in the mornings. All-day refreshments are soft drinks and snacks. Evening service runs from 18:00 to 20:00 and includes beer and wine; there are no spirits, which is a notable gap relative to comparable Bath Road properties. Evening food quality is inconsistent: when hot canapés are available they are well-reviewed; a 2024 review describing chips and chicken wings as the entire food offering reflects the lower end of the range.

One review noted a member of staff monitoring portion sizes during the evening service — an unusual and unwelcoming detail for a product positioned as an executive lounge benefit. For Platinum and above members, the lounge access on a standard room rate still provides meaningful value through the breakfast alone, even if the overall experience underdelivers relative to comparable Sheraton properties.

Dining

Madhu’s is the hotel’s most genuinely distinctive asset. The Heathrow location operates under the same family recipes and ethos as the long-established Southall original, serving Punjabi cuisine with a Kenyan twist from a charcoal-fired robata grill — kebabs, tikka, mixed grills, fish and paneer prepared with clear culinary intent. It is open for dinner only and is consistently the most praised element of the Sheraton Skyline experience. For guests whose primary purpose at the hotel is a pre-flight dinner, Madhu’s is a legitimate reason to choose the Sheraton Skyline over its Bath Road neighbours.

Bytes Restaurant handles breakfast and lunch in a more conventional format. The Sports Bar and Grill serves throughout the day on an American pub template — burgers, hot dogs, pizza, large screens for live sport. The Sky Bar in the Sky Garden offers cocktails in the tropical atrium setting, which is the most atmospheric drinking option available at any Bath Road hotel. Starbucks in the lobby covers early departures. A 12.5% service charge applies across all food and beverage outlets — applied automatically in most cases — and should be factored into any dining budget.

The Sky Garden

The Sky Garden is an indoor tropical atrium running through the centre of the hotel. It contains mature palm trees and subtropical planting at a scale that generates a genuinely unusual atmosphere for a property on an airport perimeter road. It now functions as an event space and bar venue — the Sky Bar operates within it — and hosts occasional themed evenings. The pool that previously occupied the centre of the garden closed permanently in 2023. Some sources, including content on the Marriott.com website, describe the Sky Garden in ways that may imply the pool remains; it does not. Guests booking on the basis of pool access should book the Marriott Heathrow next door, where a 15-yard indoor pool remains operational.

Who Should Stay Here

The Sheraton Skyline is the right choice for Marriott Bonvoy Platinum members who want Club Lounge access at a Bath Road Heathrow hotel, for guests whose pre-flight dinner priority is Madhu’s, and for anyone who wants a runway view room. The Sky Bar in the Sky Garden remains a better pre-dinner drink option than anything available at the adjacent properties.

Without the pool, the case for the Sheraton Skyline over the Marriott next door rests on Madhu’s and on Sheraton brand preference. The Marriott Heathrow has a higher TripAdvisor score, a better-reviewed M Club Lounge, and a functioning pool at a comparable rate. Guests making the choice on loyalty grounds should compare current room rates directly; the premium that the Sheraton Skyline sometimes commands over its Bath Road neighbours is not currently justified by the product on offer.